Frequently Asked Questions
Everything you need to know about our washable home decor.
Can I really wash my Lorena Canals rug in a conventional washing machine?
Yes, most of our rugs are designed to be machine-washable. We recommend using a gentle cycle with mild detergent and avoiding bleach to maintain the integrity of the natural cotton fibers.
Are the dyes used in your products safe for children and pets?
Absolutely. We use non-toxic, natural dyes in all our products. Every item is handmade and undergoes rigorous quality control to ensure it is safe for every member of your family.
How long will it take for my order to be delivered?
Standard shipping typically takes between 5 to 10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor items?
We offer a 30-day return window for items in their original, unused condition. Please note that custom orders are final sale and cannot be returned unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. Shipping costs and delivery times vary by region and will be calculated automatically at checkout.
Why does my rug look slightly different from the photo online?
Because our products are 100% handmade, slight variations in shape and color are normal. These unique characteristics are a testament to the artisan craftsmanship behind each piece.